CUSTOMER POLICY

Last Updated: 18.06.2025

This policy aims to ensure that all interactions between Acedigate (“Acedigate”) and its current or prospective customers are managed in a transparent, trustworthy, and sustainable manner. Customer satisfaction, safety, and service quality are among Acedigate’s core priorities.

Key Principles in Customer Relations

• Integrity & Transparency: All verbal and written communication is based on clear, accurate, and reliable information.
• Timely Response & Support: All requests are addressed as promptly as possible with effective solutions.
• Accessibility: Customers can easily reach us via the web panel, email, or support system.
• Respect for Privacy: Customer data is protected under KVKK and GDPR and shared with third parties only under legal or consent-based conditions.
• Equal Service: All customers are treated with the same level of professionalism and care.

Scope of Services & Our Responsibilities

• All paid or free services are delivered in accordance with defined contracts and service descriptions.
• Depending on the selected plan, support durations, access rights, and updates may vary.
• Acedigate ensures operational continuity through necessary infrastructure and security measures.

Customer Responsibilities

• Keep account credentials confidential and only share them with authorized persons
• Avoid hosting content that infringes on third-party rights
• Fulfill payment and contractual obligations on time
• Provide accurate and constructive information when submitting support requests

Satisfaction Monitoring & Feedback

• Customer feedback is regularly reviewed and integrated into our quality processes.
• Complaints are investigated promptly and resolved efficiently.
• Surveys, suggestion forms, and rating systems are used to track satisfaction.

Data Protection & Security

• All customer-owned digital assets and data are safeguarded under confidentiality agreements.
• Routine security tests and system updates are performed to mitigate cyber risks.
• Upon request, customers may have their data deleted, frozen, or exported.